- All products shipped are new unless it is explicitly indicated otherwise.
- Returned products require RMA beforehand and incur a minimum of 15% Restocking Fee depending on the condition of the unit.
- No return is accepted after 2 weeks.
- All products are covered with one year part and labor warranty except disposable items.
- Disposable items such as light bulbs, lamps, BGA prism tip, hand mirror and certain parts are not covered under warranty.
- Shipping charge for warranty repair is not included.
- For warranty repair, please contact us for RMA number.
Out of warranty repairs
- Please contact us for RMA number for out-of-warranty repair
- Repair estimate will be provided first before repair commenced.